National City Mortgage
Posted: 2009-06-04 by Carol



Loss Mitigation and Escrow Analysis

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Company information:
National City Mortgage
Quakertown, Pennsylvania
United States

In November 2008 my husband was laid off and remained laid off for over six months. We requested the National City Mortgage work with us to modify our mortgage while he was unemployed so that we could keep our home. When they finally responded - in February! - with a lower payment we thought this was a good thing. We were wrong!! The modified payment was only for a 3 month period - February, March, and April. In May they would re-evaluate and see where things stood. It is now June and we have heard nothing - except that they have now lost the financial paperwork we sent them - TWICE!!

That same month we were notified that the escrow account changed - it went up by almost $300 per month! - due to an error on their part. They had put in the wrong amount for the city real estate tax. This was brought to their attention immediately and we asked for the analysis to be redone - we were told we would receive a new analysis within 10 days. It didn't happen. We asked again in April - it didn't happen. We asked again in May - it didn't happen. It is now June and it still isn't done.

I called them today - 6/4/2009 - only to find out that the 3 modified payments we made have not been credited to the account. Where are they? National City doesn't know. According to them, we haven't made a payment since December 2008. News to us!! We have cancelled checks from the bank which National City has cashed. So, where did they put our payments? Why haven't they fixed our escrow account? Also, they won't accept any payments from us toward the mortgage until the Loss Mitigation Dept. advises them that a new agreement has been signed. We haven't seen any new agreement.

When I asked to speak to the manager of the department, I was hung up on 3 times! The fourth time I finally got connected to a manager's voicemail (Ms. Jai) only to be told that the "mailbox is full - goodbye."

We don't think National City has any intention of "helping" us at all. This is all a pretense. They are simply prolonging things and waiting until they can legally make a move to take our historical home away from us, since we owe much less than the home is worth. Well, here's hoping we "beat them to the punch." I just hired an attorney to file litigation against them!! I plan to sue them for anything and everything we can get. It might cost me money, but hell will freeze before I let them have my historical home!!
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